Help Center
- What are my payment options?
- Is it safe to use my credit card to order online?
- Does the web site accept international orders?
- Will I receive an order confirmation?
- When can I expect my order to be shipped?
- How do I calculate my shipping charges?
- Will I be charged sales tax?
- What is Shop Sale Signs® price guarantee?
- What is Shop Sale Signs® guarantee on merchandise?
- When does my credit card get charged?
- What shipping method is used?
- Do you have a catalog I can request?
- May I request samples of a product?
- How do I obtain my tracking number?
- Is it possible to customize or personalize any of your products for my business needs?
- What does Shop Sale Signs® do with my customer information?
- What is Shop Sale Signs® security and privacy policy?
- How do I update my personal file?
- What shipping methods are available for orders to Alaska, Hawaii, Virgin Islands, Puerto Rico and areas outside the United States?
- Does the web site feature your entire product line?
Frequently Asked Questions
- What are my payment options?
-
At Shop Sale Signs®, we accept VISA, MasterCard, Discover and American Express. Or if you'd like you can request Open Billing. Payment would be due 30 days from invoice date. A $30 late fee will be assessed to each invoice that is not paid by the due date, subject to applicable law.
- Is it safe to use my credit card to order online?
-
Yes. Shop Sale Signs® uses Thawte® to secure your online information. Click on the ThawteŽ symbol on the home page for detailed information.
- Does the web site accept international orders?
-
Shop Sale Signs® does accept international orders online to the Bahamas, Bermuda, Canada, Costa Rica, Jamaica, Guam, Mexico, Puerto Rico, and the Virgin Islands. Or if you'd like please call us toll-free at 1-800-975-6804 to discuss your international options. Our hours of operation are Monday through Friday, 6 a.m. - 5 p.m., Eastern Standard Time and Saturday, 7 a.m. - 11 a.m. Eastern Standard Time.
- Will I receive an order confirmation?
-
Yes, you will be notified by e-mail that your order has been received.
- When can I expect my order to be shipped?
-
We bend-over backwards to ship within 24 hours of your order. Call us before 2:00 PM (Eastern Standard Time) at 1-800-975-6804.
- How do I calculate my shipping charges?
-
Merchandise Total UPS Ground Delivery Up To $25.00 $14.95 $25.01 to $50.00 $11.95 $50.01 to $75.00 $13.95 $75.01 to $100.00 $19.95 $100.01 to $150.00 $23.95 $150.01 to $200.00 $28.95 $200.01 and up 12% of product total Merchandise over $200.01 will be initially charged 12% for freight. After actual freight is determined, your account will be invoiced or credited the difference. Items that require an additional freight surcharge are noted. Orders under $25.00 will be charged a $3.00 processing fee.
- Will I be charged sales tax?
-
We're required to charge state, county or local sales tax based on your states regulations.
- What is Shop Sale Signs® price guarantee?
-
We strive to maintain a standard of competitive pricing and we will beat any competitor's advertised price.
- What is Shop Sale Signs® guarantee in merchandise?
-
Shop Sale Signs® guarantees your satisfaction. If for any reason we ever fall short of your expectation, please call us at 1-800-975-6804 (Monday through Friday, 6:00am to 5:00pm Eastern Standard Time).
- When does my credit card get charged?
-
Your credit card will not be billed until your item ships.
- What shipping method is used?
-
Most orders ship FedEx Ground so that your merchandise can be traced. If an item is oversized delivery will be by common carrier and you will be notified at the time of purchase if any of your items will be using this method of transportation.
- Do you have a catalog I can request?
-
Please click on the Customer Service button on the home page and then click on the Catalog Request button or call us toll-free at 1-800-975-6804, 6:00 a.m. to 5:00 p.m., Monday through Friday and Saturday 7:00 a.m. to 11:00 a.m., Eastern StandardTime.
- May I request samples of a product?
-
We offer samples on select items. Please call us toll-free at 1-800-975-6804, 6:00 a.m. to 5:00 p.m., Monday through Friday and Saturday, 7:00 a.m. to 11:00 a.m. Eastern Standard Time to request samples.
- How do I obtain my tracking number?
-
Your tracking number will be e-mailed to you with your shipping confirmation.
- Is it possible to customize or personalize any of your products for my business needs?
-
SaleISign® has complete custom capabilities to personalize outdoor banners and window signs.
- What does Shop Sale Signs® do with my customer information?
-
Shop Sale Signs® uses the personally identifiable information (such as name, address, telephone number) you provide for internal purposes, such as confirming and tracking your order, customer registration, and informing you of our new products and special offers. Shop Sale Signs® has business relationships established with other companies whom we deem trustworthy and whose privacy policies are consistent with ours. In these cases, we would only share the contact information that will enable such companies to contact you regarding products and services that may be of interest to you.
- What is Shop Sale Signs® security and privacy policy?
-
Shop Sale Signs® maintains a firm commitment to your privacy. In that effort, we respect and protect the privacy of those who use our Web site, products, and services.
Please read our Privacy Policy for more detail information.
- How do I update my personal file?
-
After Logging In you will be directed to your Account Page. If you're already logged in just click on the My Account Links at the top of the page.
- What shipping methods are available for orders to Alaska, Hawaii, Virgin Islands, Puerto Rico and areas outside the United States?
-
For these areas we currently ship USPS.
- Does the web site feature your entire product line?
-
If you can't find what you are looking for, feel free to call us at 1-800-975-6804 or you can visit our partner web site at www.russellandmiller.com.
